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Employer: British Telecommunications
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| Address: |
Grand Canal Plaza, Ballsbridge |
| City: |
Dublin 4 |
| Country: |
Ireland |
| Phone number: |
+353 (0)1 4325000 |
| Phone number: |
1 800 924 924 |
| Fax number: |
+353 (0)1 4325800 |
| E-mail: |
Send Message
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| Company URL: |
www.btglobalservices.com |
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Employer need: Snr Acc Mgr - IT Sector
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Telecom Vacancy Description:
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| Job Category: |
Marketing, Sales |
| Timing: |
Full Time |
| Place of work/City: |
Dublin 4 |
| Place of work/Country: |
Ireland |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Responsibilities:
The main purpose of this role is to initiate new ICT business with key Corporate IT Sector customers, to also manage existing business and to build and develop relationships with senior Corporate contacts in accordance with Esat business strategy. To achieve set targets & objectives
Principle Responsibilities include :
Develop sales plans per account according to agreed standards.
Provide customers and potential customers with competitive customised solutions
Achieve targets for revenue and profit from accounts.
Establish a favourable climate with the customer so that Esat is regarded by the customer as the preferred Quality supplier for ICT products and services.
Influence or take part in the development of the ICT Strategy in selected accounts
Act as an interface in the provision of Esat products and services to IT customers.
Propose solutions to meet the current and future needs of the customer
Essential qualifications for this role :
Educated to degree level.
Key skills for this role include :
Ability to perform and achieve targets in a fast paced environment
Target Driven Team worker with business and commercial awareness
Ability to negotiate at a senior level within customer organisations
Good technical understanding of ICT concepts
Team worker with business and commercial awareness
Excellent communication, presentation and interpersonal skills
Self starter with drive and initiative
Desirable experience would include :
Minimum 5 years direct sales experience with an ICT service provider
Project management experience |
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Employer need: IT Helpdesk Engineer
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Telecom Vacancy Description:
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| Job Category: |
Engineering, Tech Support |
| Timing: |
Full Time |
| Place of work/City: |
Amsterdam |
| Place of work/Country: |
Netherlands |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
The main responsibility of the job holder is:
IT Desktop support for the Netherlands whithin the Benelux organization.
The tasks involved are :
Desktop / Laptop installations.
First and second line user support.
Content management of IT Intranet site.
Folow the BT Security standards
Follow up on incidents.
Required qualifications Necessary qualifications for this role are :
Problem solving and decision making
2 years experience in a computing environment.
Knowledge of IT desktop support.
Able to manage priorities and expectations
Creative thinking and innovation |
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Employer need: Country Marketing Manager
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Telecom Vacancy Description:
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| Job Category: |
Marketing |
| Timing: |
Full Time |
| Place of work/City: |
Dublin 4 |
| Place of work/Country: |
Ireland |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
To be co-responsible & co-accountable as part of Country Management Team to deliver the agreed Revenue & EBIT, Cashflow, Customer Extremely / Very Satisfied targets.
Manage Country Marketing Team (on functional co-ordination basis where need be).
Drive & deliver local Strategic Plan in line with company global and local commercial ambitions.
Drive and deliver Country Marketing Plan including relevant Sector Plans in line with agreed budget and across the entire 4 layers of BTs Capabilities, including Consulting & System Integration in addition to SME & Consumer marketing segments.
Principal Responsibilities:
Production and management of in country strategic and marketing plan across all market segments (Corporate, Government, SME & Residential)
Identifying key market segmentation and externalise business objectives into distinctive & differentiation market positioning
Delivering, managing and applying glocal market, customer & competitor insight for maximum impact on wining strategies in the marketplace
Driving integrated marketing plan to deliver key marketing programmes across 4 Layers of BTs Capabilities in support of sales targets in each channel
Ensure that Country Marketing Plan is optimised for aligned with global Marketing Master Plan which is driven by BT Global Services strategy & overall budget
Single point of responsibility for delivering all marketing programmes and activities to all BT Global Services client channels
Ensuring BT Global Services wide campaigns are localised to our capabilities as well as our channel needs and drive its local implementation
Delivering local marketing activities against channel specific products, services, consulting & System Integration.
Drive appropriate revenue & lead generation programmes (across all 4 layers) as well as measure its impact
Work with Sales & (where applicable) Functional Product Marketing / ICT Marketing & Campaign to create & deliver incentives to motivate the appropriate channels.
Develop or adapt & roll out appropriate joint Partner Marketing campaigns
Feeding back customer segment requirements to influence direction of forward product and proposition development (pan European as well as local)
Utilise core Marketing Communications (events, web, collateral, Market Research, etc) in and augmenting with localised channel requirements as needed
Control of Marketing budget both for pan-European (affecting Country) as well as local activities.
Act as Marketing Lead coach for all Marketing resources based in that Country (except UK), especially the more junior ones.
Review & sign off:
Advertising
Collaterals
Events briefs
Local issue of BT News
Pan European Direct Mktg
Communicate internally successes & What is Going On (WGO)
Brief & manage:
Advertising agency (based on central functional guidelines)
Collateral agency (based on central functional guidelines)
Translation agency (based on central functional guidelines)
Required qualifications Essential Skills & Experience (key competencies)
Experience
8 - 10 years experience in across most areas of Marketing including experience of planning and budgeting
Clear understanding of the BT Global Services portfolio, including Consulting & System Integration and in country priorities
Experience of managing a budget.
Experience of leading/managing a team in a complex and matrix organisation
Degree level qualification (or equivalent due to relevant experience).
Experience of managing relationships at a senior level.
Key skills for this role include;
Ability to deliver to a high level of excellence through both direct and matrix teams
International commercial and financial awareness
Spoken and written English to a high level as well as relevant essential local language(s).
Able to present well & motivate teams around clear challenges.
Problem solving
Relationship building |
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Employer need: H3GI Estates Manager
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Telecom Vacancy Description:
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| Job Category: |
Administrative Network Coordination, Business Analysis, Technical Management |
| Timing: |
Full Time |
| Place of work/City: |
Dublin 4 |
| Place of work/Country: |
Ireland |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Responsibilities:
Working with the Rollout & Operations groups, the Estates Manager will report directly to the H3GI Operations Manager. The primary roll of the Estates Manager is to coordinate all site issues relating to sites, Landlord and tenant details.
The holder of this post will:
Act as initial point of contact for all Landlords
Deal with day-to-day landlord and tenant queries
Keep database up to date with information including rent payments, access details, key availability etc.
Raise Purchase Orders and arrange payment to Landlords where supervised access is required.
Manage site maintenance and repair contracts
Contact point for site / Network Operations in relation to rights within licence for upgrades / equipment alterations etc.
Act as an incoming and outgoing site coordinator.
Be responsible for site infrastructure and take ownership for all documentation relating to site.
Management of Rent Reviews with site owners as they fall due.
Co-ordinate lease renewals and re-negotiation of rents/lease terms.
Liaise with property owners on all landlord & Tenant issues, including dispute resolution.
Implement H3G`s/ Esat BT`s lease/licence obligations in regard to site maintenance.
Enforcing landlord obligations in accordance with lease terms where required.
Management of OPEX/CAPEX spend for the Estates Management function.
Management of Municipal Rates imposed by the respective local Authorities.
Required qualifications:
5 years relevant Mobile Telecoms Experience
Estates / Legal knowledge and the ability to interpret clauses in leases / licences
The ability / experience to deal with irate Landlords
Good organizational skills
Financial awareness in respect of rent reviews / Payments.
Key skills for this role include:
Excellent oral and written communication skills
Positive and Flexible working attitude
Structured, analytical approach to problem solving with emphasis on quality and completeness
Excellent reporting and written skills
Valid clean driving license
Desirable skills for this role include:
International Focused career, preferably with large multinational operator
3G rollout experience
Health & Safety Training and regulatory competency. |
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Employer need: Transport Networks Planner
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Telecom Vacancy Description:
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| Job Category: |
Administrative Network Coordination |
| Timing: |
Full Time |
| Place of work/City: |
Dublin 4 |
| Place of work/Country: |
Ireland |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Key purpose of the role
Planning of HDSL, PDH and SDH circuits over EsatBTs transport network
Principle Responsibilities include:
Network capacity Planning and scaling of the transmission network to meet business needs and requirements
Compiling detailed design proposals for submission to ESG and bid processes.
To complete all work assigned within SLA timescales and to adhere to established procedures and quality standards
Detailed planning of capacity relief and network enhancement projects
Required qualifications:
Essential qualifications for this role are
Knowledge and experience of the various technology layers deployed across EsatBTs telecommunications network including optical network delivery technologies, SDH and TDM standards
Key skills for this role include
Excellent interpersonal and communication skills
Positive and flexible working attitude
Structured analytical approach to planning with an emphasis on quality.
Team worker with basic pc skills including the MS office suite
Desirable experience would include
Diploma or Higher in Telecommunications or related discipline.
Three years experience in planning of SDH and/or DWDM networks |
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Employer need: Sector Sales Manager
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Telecom Vacancy Description:
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| Job Category: |
Sales |
| Timing: |
Full Time |
| Place of work/City: |
Amsterdam |
| Place of work/Country: |
Netherlands |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Responsibilities:
To manage a Sales team tasked to initiate new voice,data & internet business with large sized companies and to build and develop relationships with relevant parties in accordance with Esat BT`s business strategy.
To work with team members to develop sales plans per account according to agreed standards
To work with team members to ensure that customers are satisfied with Esat
To provide customers and potential customers with competitive customised solutions
To achieve targets for revenue and profit from accounts
To establish a favourable climate with the customer so that Esat is regarded by the customer as the preferred Quality supplier for communications products and services
To influence or take part in the development of the ICT Strategy in selected accounts
To lead, manage and motive a team of Account Managers
To establish Esat as the preferred Quality Supplier for the specified products and services
To have a clear understanding of overall customers needs for specified products and services
To assist the development of a customer strategy for specified products and services
To extend the customers use of the specified products and services
To propose solutions to meet the current and future needs of the customer
To achieve the sales plan
To provide a development plan for products and services
To provide a view and forecast for the specified products and services
To provide regular feedback on business that is won and lost and to provide regular sales reports.
To work within a team and to provide input into the team
To undertake other duties as required by the Sale Director
Required qualifications:
3-5 years direct sales experience with a ICT service provider
Good technical understanding of voice, data and internet concepts
Team worker with business and commercial awareness
Excellent communication, presentation and interpersonal skills
Project management experience
Self starter with drive and initiative
Educated to diploma or degree level, ideally in a technical discipline. |
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Employer need: Tech. Support Representative
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Telecom Vacancy Description:
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| Job Category: |
Customer Service, Customer Support, Tech Support |
| Timing: |
Full Time |
| Place of work/City: |
Amsterdam |
| Place of work/Country: |
Netherlands |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Responsibilities:
The main responsibilities of the role include:
Acting as a first point of contact for all customer service enquiries, including resolving customer faults, queries and complaints.
Perform first level technical diagnostics.
Ensuring all unresolved faults, queries and complaints are passed onto the next level of support.
Keeping customers up to date at regular intervals regarding outstanding requests and upcoming network events/ changes (planned maintenance).
Qualifications for this role are:
CCNA level
Fluency in English
Telecom experience
Customer Focus
1 year Custumer Service experience in a technical environment |
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Employer need: Sales Engineer
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Telecom Vacancy Description:
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| Job Category: |
Sales |
| Timing: |
Full Time |
| Place of work/City: |
Budapest |
| Place of work/Country: |
Hungary |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Responsibilities:
Work as an assigned or virtual member of a BT Sales team to identify, design, and sell BT products and services which deliver cost effective network solutions for customers.
Undertake the lead Sales Engineer role during the complete presales process in selling and defending a bespoke network solution of significant value to a customer.
Effectively engage other parts of BT to strengthen propositions and overcome barriers to success.
Act as a technical authority on customer network solutions to ensure correct design, operation and reduced BT risk.
Operate on a multi-country, multi-product and multiple customer basis when appropriate.
Key Responsibilities:
To support technical aspects of a sales opportunity to the satisfaction of the sales team and customer with a view to exceeding BT sales order, revenue and satisfaction targets.
To understand the customers business requirements and related telecommunications needs.
To identify and develop new opportunities for telecommunication services with our customers.
To participate in presentations to the customer, at all levels, to support the closing of the sale and to further enhance the image of BT.
Consult and advise customer on relevance to their business of data capture and analysis information derived from BT LAN/WAN monitoring.
To maintain a high awareness of technology trends, in the telecommunications arena, BT products and services portfolio, competitors portfolio, network protocols and regulatory status.
Domestic and International travel may be necessary at short notice.
Required qualifications:
University degree or equivalent technical qualification and professional certification.
Relevant professional certification (e.g. Cisco Certifications)
Excellent language and presentation skills, excellent interpersonal skills.
Leadership skills in managing and motivating if required a virtual team.
Recognised as an expert in one technology or service. |
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Employer need: H3GI Field Engineer
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Telecom Vacancy Description:
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| Job Category: |
Engineering, Networking |
| Timing: |
Full Time |
| Place of work/City: |
Dublin 4 |
| Place of work/Country: |
Ireland |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Responsibilities:
To maintain and repair the H3G based network equipment within agreed timescales. To achieve network targets within the Kerry/Cork area. To be involved in all build activities in order to ensure that all operational requirements are met. This roles will be based in our Cork Office.
Principle Responsibilities include
Attend all technical reviews (TRs) to approve sites from an operational perspective during the site selection process
Assess each site at the different stages of build
Responsible for acceptance of integrated sites into Operations
To complete all work assigned within SLA timescales and to adhere to established procedures and quality standards
To support and co-operate with all H3G staff, external contractors and the general public in an exemplary manner
Required qualifications:
Necessary qualifications for this role are a minimum 2 years relevant hands-on Telecom Experience preferably in an Operations role.
This role will require the candidate to work at height towers, rooftops etc
Key skills for this role include strong customer focus and to be able to work on own initiative. To be able to communicate with all levels in the company.
Proven ability to work in a team and to communicate well at all levels of the organisation
Ability to prioritise and accomplish tasks with attention to detail
Self motivated and able to use own initative
Team orientated
Positive and flexible working attitude
Analytical mind and problem solving capabilities.
Ability to communicate with internal and external customers.
Desirable skills for this role include previous rigging experience and use of RF feeder testing equipment ie Anritsu Sitemaster or equivalent |
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Employer need: MASTER BLACK BELT (MBB)
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Telecom Vacancy Description:
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| Job Category: |
Customer Service |
| Timing: |
Full Time |
| Place of work/City: |
Dublin 4 |
| Place of work/Country: |
Ireland |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Responsibilities:
Work with functional managers to identify priority areas for quality improvement to agree work programmes and priority areas.
Implement systems for the measurement and monitoring of process performance to control quality and highlight potential improvements.
Provide advice and coaching to Black Belts to enable them to deliver process improvements and financial benefits.
Provide advice and coaching on at least 10 Green Belt projects to ensure delivery of process improvements and financial benefits.
Provide training in quality improvement and project management to Black Belts, Green Belts and front line staff to improve their capability.
Chair Quality Steering Committees and facilitate other meetings to support quality improvements.
Prepare reports and make presentations to disseminate best practice throughout the business.
Projects improvements delivered
Financial benefits achieved
Timescales met
Improved six sigma ratings
QSC initiatives achieved
Customer feedback
From line managers & staff, key stake holders& sponsors & from Quality Director/Manager
Quality of advice and guidance
Certification of GBs and personal MBB certification
Required qualifications:
Degree + prior work experience
Project management
Comprehensive knowledge of GE quality toolkits ( not applicable to BT )
GE trained in advanced statistics (undergraduate equivalent) ( not applicable to BT )
Understanding of principles of statistical process control
Working knowledge of own area of the business
Good commercial focus
PC skills: Windows-based applications + Minitab
High level facilitation & presentation skills
Black Belt desirable |
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Employer need: Corp Customer Care Exec
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Telecom Vacancy Description:
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| Job Category: |
Customer Service |
| Timing: |
Full Time |
| Place of work/City: |
Dublin 4 |
| Place of work/Country: |
Ireland |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Responsibilities:
Key purpose of the role is to provide a first point of contact for all customer service enquirys.
Principle Responsibilities include :
To resolve customer faults, queries and complaints at first point of contact using the tools and systems provided
To ensure all unresolved faults, queries and complaints are passed onto the next level of support
To fully adhere to the complaints and escalation system and procedures
To keep customers up to date at regular intervals regarding outstanding requests
Required qualifications:
Essential qualifications for this role are minimum education to leaving cert level.
Key skills for this role include customer care, communication, organisational and time management skills
Desirable experience would include experience in a call centre Customer Care role also experience in Telecoms is desirable but not required. |
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Employer need: Default Team Member Job Req
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Telecom Vacancy Description:
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| Job Category: |
Marketing, Sales |
| Timing: |
Full Time |
| Place of work/City: |
Sevilla |
| Place of work/Country: |
Spain |
| Application Documents: |
CV/Resume, Cover Letter |
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Employer need: PA to CEO Esat BT
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Telecom Vacancy Description:
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| Job Category: |
Administrative & Clerical, Administrative Network Coordination, Public Relations |
| Timing: |
Full Time |
| Place of work/City: |
Dublin 4 |
| Place of work/Country: |
Ireland |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Responsibilities:
Extensive Diary Organisation
Extensive Travel Logistics etc
Chasing actions points
General Management of CEO`s & COO office - complaints, correspondence, expenses
Maintaining good relations with key contacts in the market place and internally within BT |
