| Telecom Vacancies Description |
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Employer: Microcell
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| Address: |
800 de La Gauchetière Street, West, Suite 4000 |
| City: |
Montreal, Quebec |
| Country: |
Canada |
| Zip code: |
H5A 1K3 |
| Phone number: |
+1 514 937-2121 |
| Fax number: |
+1 514 937-2554 |
| E-mail: |
Send Message
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| Company URL: |
www.microcell.ca |
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Employer need: Customer Service Representative
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Telecom Vacancy Description:
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| Job Category: |
Customer Service |
| Timing: |
Full Time |
| Place of work/City: |
Montreal |
| Place of work/Country: |
Canada |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Fido has an attractive offer for you
permanent positions
benefits from day one
three weeks vacation
excellent salary (starting at ,40/hour)
recognized call center experience (,00/hour with a minimum of one year experience)
bonus program
cool working environment
up to 50% rebate on Fido products and services
efficient training and coaching
Within a connected and stimulating customer contact centre, the CONSUMER RELATIONS REPRESENTATIVE will handle INBOUND CALLS and will act as a Fido ambassador and offer a superior customer experience.
The representative will listen actively and determine customer needs in a courteous and professional manner with a view to recommending customized solutions and ensuring their timely and complete implementation.
The representative must be able to work independently and be proactive in making decisions while adhering to company standards and procedures.
Qualifications
High-school diploma
Must be available to work flexible hours: day, night and weekend
Must be bilingual
Basic computer knowledge |
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Employer need: Retail Sales Representative
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Telecom Vacancy Description:
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| Job Category: |
Sales |
| Timing: |
Part Time |
| Place of work/City: |
Ottawa |
| Place of work/Country: |
Canada |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Overall purpose of position
To wow consumers by providing an excellent Fido customer experience through superior sales and customer service.
Customer focus
Sell Fido products and services in a retail environment to meet Fido sales objectives.
Provide prompt and exceptional sales and after-sales service.
Complete administrative tasks related to the operation of Fido`s points-of-sale system.
Expertise
Stay informed of wireless products and services in order to accurately answer customer questions about products, services, promotions and Microcell policies.
Determine customer needs and recommend the best solution.
Professionalism
Be a true Fido ambassador; sell and provide service in a cool, simple and honest way.
Present a clean and professional appearance based on the Fido dress code.
Qualifications
Minimum of 2 years of retail sales experience
Proven ability to meet and exceed sales targets
Motivated and creative team contributor
Excellent communication and organizational skills
Fluent in a second language (an asset)
Candidates are required to work flexible hours, including day, evening, and weekend shifts according to usual retail hours |
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Employer need: Retail Sales Representative
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|
Telecom Vacancy Description:
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| Job Category: |
Sales |
| Timing: |
Full Time |
| Place of work/City: |
Montreal |
| Place of work/Country: |
Canada |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Overall purpose of position
To wow consumers by providing an excellent Fido customer experience through superior sales and customer service.
Customer focus
Sell Fido products and services in a retail environment to meet Fido sales objectives.
Provide prompt and exceptional sales and after-sales service.
Complete administrative tasks related to the operation of Fido`s points-of-sale system.
Expertise
Stay informed of wireless products and services in order to accurately answer customer questions about products, services, promotions and Microcell policies.
Determine customer needs and recommend the best solution.
Professionalism
Be a true Fido ambassador; sell and provide service in a cool, simple and honest way.
Present a clean and professional appearance based on the Fido dress code.
Qualifications
Minimum of 2 years of retail sales experience
Proven ability to meet and exceed sales targets
Motivated and creative team contributor
Excellent communication and organizational skills
Fluent in a second language (an asset)
Candidates are required to work flexible hours, including day, evening, and weekend shifts according to usual retail hours |
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Employer need: Account Representative - Retail Partners
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Telecom Vacancy Description:
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| Job Category: |
Customer Service |
| Timing: |
Full Time |
| Place of work/City: |
Winnipeg |
| Place of work/Country: |
Canada |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Customer Focus:
provide consistent high quality service to retail partner locations
support the promotion of Microcell`s products and services through regular visits to Microcell distribution site
encourage and motivate representatives at the various points of sale
actively contribute to the development of the representative`s technical know-how through product training sessions
provide on-going and consistent support to the retail sales representatives (by telephone and in person)
Expertise:
stay informed about wireless products and services in order to respond to retail sales representatives questions and to give accurate information on products, service, promotions
organize and participate in special events, and promotional and motivational activities
act as a liaison between our distribution sites and the head office
carry out various administrative tasks and files follow up
Professionalism:
be a Fido ambassador, representing the Fido brand and Microcell`s image in the field
Qualifications
Minimum of a CEGEP diploma (or equivalent) or closely related job experience
experience in retail sales management (an asset)
proven ability to meet and exceed sales targets
enthusiastic, motivated, and creative team player
excellent presentation, communication, organizational and negotiation skills
a valid Driver`s License and car is required
willing and able to be on road 80% of the time
on occasion, candidates may be required to work flexible hours including day, evening, and weekends. |
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Employer need: Store Technicial
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Telecom Vacancy Description:
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| Job Category: |
Technical Management |
| Timing: |
Part Time |
| Place of work/City: |
Montreal |
| Place of work/Country: |
Canada |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
To provide technical support in the regions in order to ensure customer satisfaction, prompt problem resolution and value added.
Main responsibilities
Perform replacement and repair programs.
Provide loaner handsets and follow up on them.
Provide technical support in the regions.
Provide information to customers, introduce them to the products and, occasionally, sell specific devices or services.
Perform various administrative tasks:
Qualifications
CEGEP diploma or equivalent
Relevant professional experience in a similar position
In-depth communication and technical electronique experience
Computer skills
Relevant professional experience in Customer Service
Availability: As of stores opening hours
Must be technically inclined with a keen interest in after-sales service
Relevant professional experience in telecommunications and wireless communications
Must be bilingual |
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