| Telecom Vacancies Description |
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Employer: TELUS Corporation
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| Address: |
21 - 3777 Kingsway |
| City: |
Burnaby |
| Country: |
Canada |
| Zip code: |
BC V5H 3Z7 |
| Phone number: |
+1 (604) 432-2151 |
| Fax number: |
+1 (604) 432-2151 |
| E-mail: |
Send Message
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| Company URL: |
www.telus.com |
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Employer need: Manager, Information Systems (Configuration Mgmt)
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Telecom Vacancy Description:
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| Job Category: |
Tech Support, Technical Management |
| Timing: |
Full Time |
| Place of work/City: |
CA-BC-Vancouver-Burnaby |
| Place of work/Country: |
Canada |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Key Responsibilities:
Configuration Managements plays a critical role and influential role within an IS organization.
As a Manager, Information Systems and a key member of the Configuration Management (CM), you will provide technical expertise and leadership to a talented team. Leveraging your configuration management expertise and solid people leadership skills, you will move the team and organization forward, positioning TELUS for success in the marketplace. Specifically, you will:
provide stewardship to corporate software configuration management, including overseeing management practices around documentation, third party software control, report, development and release are compliant
develop and implement leading edge, best in class CM practices
collaborate with and provide technical leadership and guidance to internal technical client groups
coach, mentor and develop reporting team members
plan, schedule and manage resources and budgets
Qualifications
Required Knowledge:
CM principles and practices
CM Tools such as PVCS, CCC/Harvest, LoadRunner, Windrunner, Loadrunner, Mercury ITG, ClearCase, etc.
Solid understanding of Software Development Lifecycle
Billing Applications (such as Amdocs) would be an asset
Required Skills&Abilities:
Proven leadership skills
Excellent interpersonal, communication and presentation skills
Commitment to supporting a team focused environment
Ability to influence all levels of management
Ability to work effectively in an ambiguous environment
Strong analytical and problem-solving skills
Strategic thinking
Innovative and creative
Excellent organizational and time management skills
Required Professional Designation/Certification:
Bachelor`s Degree in Computer Science or Engineering or equivalent experience and/or education
Required Experience:
5 or more years of configuration management experience in a large, complex, enterprise-wide environment
5 or more years experience managing projects in a mixed environment: mainframe and distributed; legacy and new technologies
3 or more years experience leading technical teams of 6 or more members |
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Employer need: Learning Specialist
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Telecom Vacancy Description:
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| Job Category: |
Sales |
| Timing: |
Full Time |
| Place of work/City: |
CA-AB-Edmonton-Edmonton, CA-AB-Calgary-Calgary, CA-BC-Vancouver |
| Place of work/Country: |
Canada |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Key Responsibilities:
As a Learning Specialist for Consumer Solutions, you will be responsible for meeting the training needs of the external sales channels. These channels currently include Retail Partners (ie Future Shop, London Drugs), TELUS Mobility Dealers, Multi Dwelling Units, Door to Door, Dell, and other like partners. You will prioritize initiatives, manage training projects, conduct needs analysis, post implementation return on investment, develop customized training documentation or utilize existing course material to deliver training sessions or make available online. You will be planning and delivering high energy and engaging training at partner events to audiences of up to 300. You will meet with stakeholders and external partners to determine training requirements and provide subject matter expertise as required. Focus will be given to designing/utilizing innovative and cost effective training tools and delivery mechanisms.
The Challenge - Key Objectives/Deliverables in 1st 12 Months:
Contribute to Consumer Solutions 2005 objectives by creating and implementing training plans that support the sales channels strategic priorities.
Qualifications
Required Knowledge:
Successful completion of Grade 12 with some post-secondary education or related career experience
Degree, diploma or certificate from a recognized post-secondary institution in Adult Education, or equivalent combination of training and experience
Knowledge and proven application of instructional design principles including new developments in this field (e.Learning an asset)
Knowledge and proven application of strong and engaging facilitation techniques
Required Skills&Abilities:
Successful sales record an asset
Applies adult learning principles and instructional design when developing training content
Strong and engaging facilitation and presentation skills using a wide array of tools and instructional techniques to diverse audiences ranging in size of up to 300
Strong technical skills to lead training related to Data/IP initiatives
Strong leadership skills to build/manage strong client relationships, work collaboratively in a team environment, anticipate and assess potential learning implications, make recommendations, and effectively lead and deliver on training projects
Must be flexible; able to adapt to change in the work processes, expectations, priorities, schedule, and travel demands
Active learner in new skill and knowledge acquisition
Advanced PC skills and knowledge of Internet/Intranet and Microsoft products.
Oral and written communication skills
Exercise sound judgment in decision making
Able to analyze available facts and data to take appropriate action within established deadlines
Ability to effectively lead and enable change
Demonstrated ability to plan, organize and implement training plans with minimum direction
Required Professional Designation/Certification:
University degree or certificate in Adult Education or equivalent combination of training and experience
Education in Data/IP is an asset
Required Experience:
Experience delivering or facilitating training to an adult audience, preferably with technical content
Experience in project managing small to medium-sized projects |
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Employer need: Apprentice Combination Technician - Service Technician
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Telecom Vacancy Description:
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| Job Category: |
Tech Support, Technical Management |
| Timing: |
Full Time |
| Place of work/City: |
CA-AB-Lethbridge-Lethbridge |
| Place of work/Country: |
Canada |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Required Knowledge:
Excellent knowledge of Outside and Inside plant facilities.
Excellent knowledge of telecommunications infrastructure including switching hierarchy, copper plant, building horizontal and vertical wiring and LAN cabling systems.
Extensive knowledge of cable standards and color codes.
Required Skills & Abilities:
Functional PC Skills i.e. MS Word, Internet browsers, Outlook mail system, etc.
Normal color vision to work with color coded wiring.
Ability to manage a physically demanding workload involving lifting, pole climbing and working aloft.
Ability to provide courteous and knowledgeable customer service in a timely and cost effective manner.
Ability to communicate and deal positively with customers under both favorable and unfavorable circumstances.
Highly developed interpersonal skills.
Must be willing to respond to call-outs, follow safe work practices and abide by all safety rules and regulations.
Demonstrated ability to work positively in a team environment.
Required Professional Designation/Certification:
Two year Telecommunication Engineering Technology Diploma from a recognized technical institute (i.e. NAIT, SAIT) or equivalent. Consideration will be given to applicants who have successfully completed Grade 12 with the applicable prerequisites (Math 30).
Must have a valid class 5 Alberta driver`s license.
Required Experience:
Extensive experience in residential, business, or data installation and repair.
Additional Desired Requirements:
Demonstrated abilities in planning and organizing to meet scheduled deadlines.
Commitment to continuous learning and the ability to learn and apply new skills to related situations.
Ability to maintain a high level of performance under stress.
Self motivated, works well with minimal or no supervision.
Sets high personal standards of performance.
Capable of adapting in an ever changing environment, priorities, work assignments and schedules.
Committed to providing excellent customer service.
Ability to present a favorable image through oral and written communication. |
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Employer need: Contact Centre Representative - Cantonese and Mandarin
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Telecom Vacancy Description:
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| Job Category: |
Administrative & Clerical, Customer Service, Customer Support |
| Timing: |
Full Time |
| Place of work/City: |
CA-BC-Vancouver-Burnaby |
| Place of work/Country: |
Canada |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Qualifications
Required Skills and Abilities:
Verbally fluent in English, Cantonese, Mandarin (must be trilingual)
Sales and persuasive influence; ability to generate sales solutions
Strong communication and interpersonal skills
Proficiency in a Windows environment
Keyboarding skills
Ability to work flexible shifts between 0700 - 2000 Monday through Friday; and 0900 - 1700 Saturday, Sunday and Holidays
TELUS Values In Action:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values;
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate |
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Employer need: Help Desk Analyst
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Telecom Vacancy Description:
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| Job Category: |
Administrative Network Coordination, Customer Service, Customer Support |
| Timing: |
Full Time |
| Place of work/City: |
CA-AB-Edmonton-Edmonton |
| Place of work/Country: |
Canada |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Description
We currently require a number of high-energy individuals to join our team.
As a member of the National Services Support Team, you will deliver technical and non-technical solutions to our residential customers with Internet and voice-related concerns.
Utilizing the latest technologies combined with your strong communication skills and superior trouble-shooting abilities, you will provide solutions to meet the challenges posed by our customers. You will be operating in a fast-paced Customer Contact Centre with operations spanning 24 hours a day, 7 days a week. Your commitment to maintaining the highest standard of customer service is essential.
Qualifications
Required Knowledge:
Working knowledge of the Internet, Internet technologies and technological/industry trends.
Knowledge of TELUS Business products and services.
Working knowledge of PCs.
Demonstrated knowledge of PCs, TCP/IP, Dial-up and ADSL.
Required Skills & Abilities:
Strong problem-solving and trouble-shooting skills.
Excellent communication and interpersonal skills.
Ability to work independently with minimal supervision.
Required Experience:
Customer service and support experience, preferably in a PC or operating systems role (Previous Help Desk experience would be an asset). |
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Employer need: Installation & Repair person
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Telecom Vacancy Description:
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| Job Category: |
Installation, Networking, Tech Support, Technical Management |
| Timing: |
Full Time |
| Place of work/City: |
CA-BC-Vancouver |
| Place of work/Country: |
Canada |
| Application Documents: |
CV/Resume, Cover Letter |
| Job description, requirements : |
Key Purpose:
As a TELUS team member you could perform installation, repair, splicing and outside construction functions related to telecom products and services for residence and business customers.
Main Responsibilities:
Technical
Install, diagnose, and repair residential and small business voice & data services and to place and splice outside plant facilities.
Customer Contact
Explain and discuss details regarding progress, issues, applicable charges and promote products and services.
Administration
Provide information on job status, and prepare time and expense reports.
Results or Outcomes:
The product and service works prior to leaving the customer`s premise.
Network availability and performance exceeds customer expectations, performance management, and service assurance objectives for all internal and external customers.
All reporting (time and expense) reports are prepared accurately.
Qualifications
Required Knowledge:
Working knowledge of circuit wiring, transmission parameters and testing
Knowledge and experience of repair practices, policies, and procedures
Knowledge of products and services for business and residential customers
Knowledge of network architecture
Knowledge of inside and outside plant facilities
Working knowledge of network technology, architecture and elements, and a strong understanding of their associated interworkings
Work Environment:
Required to work various shifts (days, evenings, nights, weekends, statutory holidays).
Must be willing and able to work aloft.
Must be willing and able to work in confined spaces.
Must be willing to work in any weather conditions.
Ability to manage a physically demanding workload.
Must follow safe work practices and abide by all safety rules and regulations.
Must be willing to work in locations that preclude your ability to return home, on an as required basis.
Must be willing to work in excess of regular working hours.
Required Skills & Abilities:
Must have a Valid Class 5 Driver`s License.
Must have normal colour vision to work with colour-coded wiring.
Personal computer proficiency skills.
Must be able to operate hand and power tools, and test equipment.
Ability to understand and effectively perform work in accordance with published work plans.
Demonstrated effective decision-making skills while under limited supervision.
Self-motivated, works well with minimal or no direct supervision.
Strong interpersonal communication skills to deal positively with customers under both favourable and unfavourable circumstances.
Demonstrate ability to analyze problems and situations, determine effective alternatives and implement solutions or escalate as required.
Demonstrated ability to work positively within a team environment.
Maintain a high level of performance under pressure and stressful situations created by work demands, time constraints and a fast-paced ever-changing environment.
Commitment to continuous learning. Demonstrate the ability to learn and apply new skills to related situations and complete and pass all related exams.
Demonstrated ability in planning and organizing to meet scheduled deadlines.
Placing and splicing fiber optics or copper cables. |
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