| Resume Details |
| Resume was added: |
10 Oct,2005 |
|
Name: Lisa Cigelske
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| Gender: |
Female |
| Age: |
44 years |
| Address: |
6134 Marwick Way |
| City: |
Carmichael |
| State: |
CA |
| Country: |
266 |
| E-mail: |
Send message
|
| Education |
| Institution: |
American River College |
| City / Country: |
Sacramento, CA |
| Start date: |
01 Sep,1992 |
| End date: |
01 Aug,1994 |
| Degree: |
Information Systems Management |
| Major: |
Info Systems |
Comments:
I did not complete my degree program. |
| Work Experience |
| Company: |
Comcast Corporation |
| City / Country: |
Sacramento CA |
| Position: |
Customer Service Rep |
| Start date: |
01 Jun,2005 |
| Present: |
Yes |
Responsibilities:
Handled incoming telephone calls, covering a wide range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction. Answered customer questions regarding billing, service problems, products and features. Corrected errors and discrepancies on customer accounts as necessary. Performs billing and posting of customer accounts. Resolves delinquent account balances. Obtains assistance from Coordinator or Supervisor for complex inquiries. Represents Comcast in professional and positive manner in all situations. Performs other related duties as assigned. Punctual regular, and consistent attendance.
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| Company: |
SBC |
| City / Country: |
Sacramento CA |
| Position: |
Manager, Marketing |
| Start date: |
01 Feb,2004 |
| End date: |
01 Dec,2004 |
Responsibilities:
Team leader of 10 Service Representatives responsible for posting all payments and investigating any claims made to SBC under the CALNET contract, mainly state agencies. Handled payment claim escalations. Provided ongoing mentoring sessions with employees and provided upper management with reports detailing progress of all individual team members. Teamed with Quality Managers to identify training gaps across many departments. Held monthly team meetings to communicate new goals, explain results, explore issues, and execute team-building exercises. Ensured all monthly targets were achieved by team.
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|
| Company: |
SBC |
| City / Country: |
Sacramento CA |
| Position: |
Manager, Network |
| Start date: |
01 Jan,2000 |
| End date: |
01 Jan,2004 |
Responsibilities:
Created and maintained call volume spreadsheets for Network Services President and direct reports.
Streamlined vacation selection process for 400+ employees by implementing an online process, which in turned reduced the monthly paper budget by 60%, from K to k per month.
Responsible for achieving and maintaining the lowest answer delay for the call center within 2 years.
Responsible for creating and implementing the Force Management Office Model for the CSC`s statewide.
Created and maintained spreadsheets to track employee performance and productivity for both the employee and General Manager.
Led the management team to successfully merge two departments, wholesale and retail provisioning, consisting of 300+ employees, while maintaining productivity standards and objectives.
Implemented new processes and procedures which led to the elimination of carry over trouble tickets
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|
| Company: |
SBC |
| City / Country: |
Sacramento CA |
| Position: |
Non-Salary |
| Start date: |
01 Feb,1991 |
| End date: |
01 Dec,1999 |
Responsibilities:
Various positions within company consisting of 411 operator, collection representative, and operation administrator. Responsible for answering phone calls and fulfiliing the customers request accurately and quickly. Negotiate payment arrangements with customers and place service orders for them. Responsible for correcting service order errors in order to be able to provision service per customers request.
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| Extracurricular Activities |
| Organization: |
fishing |
| City / Country: |
sacramento ca |
| Start date: |
01 Sep,2005 |
| Present: |
Yes |
| Responsibilities: |
I enjoy fishing on my days off for rest and relaxation. |
|
| Organization: |
Junior Achievement |
| City / Country: |
Sacramento Ca |
| Start date: |
01 Sep,2000 |
| Present: |
Yes |
| Responsibilities: |
Volunteer to teach children about the working world through lessons put together by Junior Achievement. Each week I would go to my assigned class to teach them about money, working, and government and how they all interact. |
| Languages |
| Language: |
English |
| Spoken level: |
Mother Tongue |
| Written level: |
Mother Tongue |
| Additional |
Computer skills:
Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer. |
Other skills:
Working knowledge of many SBC provisioning applications such as LFACS, SWITCH/FOMS, Cosmos, TIRKS and SORD. |
Hobbies:
Fishing |
| Vacancy |
| Category: |
Billing, Customer Service, Installation, Middle Level Management, Networking, Supervision |
| Timing: |
Full Time |
| Place of work/City: |
Sacramento, CA |
| Place of work/Country: |
USA |
Motivation / Comments / Requests:
I enjoy working in the telecom world and would like to continue my career there with a stable company that allows me to continue learning and is willing to give me opportunties to advance. |
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