| Resume Details |
| Resume was added: |
06 Jun,2005 |
|
Name: Jacqueline Izuako
|
| Gender: |
Female |
| Age: |
35 years |
| Marital status: |
Married |
| Address: |
26 Ayinde Giwa Str, Ire Akari Estate Isolo |
| City: |
Lagos |
| State: |
Lagos |
| Country: |
192 |
| E-mail: |
Send message
|
| Education |
| Institution: |
University of Benin |
| City / Country: |
Benin City Nigeria |
| Start date: |
01 Sep,1994 |
| End date: |
01 Aug,1998 |
| Degree: |
B.Sc (Hons), Accounting (Second Class) |
| Extra Education |
| Institution: |
Uniben Demostration Secondary School |
| City / Country: |
Benin City Nigeria |
| Start date: |
01 Sep,1988 |
| End date: |
01 Aug,1993 |
| Work Experience |
| Company: |
MTN Nigeria |
| City / Country: |
Lagos Nigeria |
| Position: |
Key Accounts Officer |
| Start date: |
01 Jun,2003 |
| End date: |
01 Jan,2005 |
Responsibilities:
Corporate collections representative; debt collection within set targets and statistics.
Bill generation, bill delivery confirmation and payment plan with respect to outstanding debts.
Client relationship management and credit management in relation to bad debt.
Re-segmentation of customer contract type, change in account status and attributes at the instance of the client.
Reconciliation of clients’ bills & account statement.
Daily systems update of corporate collection activities.
As key Account Manager with MTN Nigeria Communications Ltd, I was able to make collections on outstanding debts beyond set targets.
Strengthen Customer relation by proffering solutions to customer complaints / problems.
Ultimately improved monthly cash flow through the debt recovery exercise by collecting an average of N15 Million Naira monthly
|
|
| Company: |
Net Link Communications Ltd. |
| City / Country: |
Lagos Nigeria |
| Position: |
Operations Manager |
| Start date: |
01 Oct,2002 |
| End date: |
01 Apr,2003 |
Responsibilities:
Finding the overlap between different company’s interests so that they can establish mutually beneficial relationships.
Increased the company’s number of client and sub dealers by 50%.
Coordinating of sale of computer hardware, software, telephone lines & accessories.
Administration of staff duties & help desk.
Preparation of monthly income & expenditure account statements.
Negotiations with potential clients, sub-dealer arrangements & agreements.
Customer liaison & management of existing relationships.
|
|
| Company: |
New Nigeria Bank Plc |
| City / Country: |
Lagos Nigeria |
| Position: |
Bank Operations - cash & tellers, Head customer services, retail-banking group. |
| Start date: |
01 Feb,2001 |
| End date: |
01 Sep,2002 |
Responsibilities:
Opening of customer account and cheque requisition.
Bank references and search reports for intending customers.
Market identification, market needs analysis & Product articulation.
Selling for conversion of targeted names and customer wallet share expansion (increased the bank’s customer share by opening a new account daily).
Relationship management (maintained monthly deposit liability of N10 million Naira)
Risk portfolio management; Preparation of credit analysis memorandum
Maintenance of an active prospect list, call plan, call memo, account activity report and self-performance report weekly.
Courses Attended:
Basic Banking Operations- H Pierson.
Basic Accounting Training- IBFC Agusto.
Customer Service Excellence – Mac Tay Tack consulting.
Service Excellence Programme – Hederick Barlay & Associates.
|
|
| Company: |
Nigieria Deposit Insurance Corporation |
| City / Country: |
Lagos Nigeria |
| Position: |
Asst.Operations Manager |
| Start date: |
01 Mar,1999 |
| End date: |
01 Feb,2000 |
Responsibilities:
Staff personnel, documentation & filing of staff records.
Computations of leave & leave allowance for staff.
Routine preparation of memos and reports in relation to staff welfare.
|
| Languages |
| Language: |
English |
| Spoken level: |
Fluent |
| Written level: |
Fluent |
| Additional |
Computer skills:
Microsoft Word, Microsoft Excel, Exposure to current billing technologies; customer care billing application. Accounting Software & Banking Software.
|
Other skills:
Interpersonal communication & analytical skills, proactive, self-motivated team player, computer literate and result oriented. Market identification, market needs analysis & Product articulation |
Hobbies:
Reading & Aerobics. |
| Vacancy |
| Category: |
Accounting, Administrative & Clerical, Administrative Network Coordination, Audit & Finance, Billing, Business Analysis, Consultancy, Customer Service, Customer Support |
| Specific: |
o |
| Timing: |
Full Time, Part Time |
| Place of work/City: |
Lagos |
| Place of work/Country: |
Nigeria |
| Minimum Salary: |
,200 |
Motivation / Comments / Requests:
For the pursuit of excellence through learning and active participation, and at the same time contributing positively towards the growth of your organization. |
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