| Resume Details |
| Resume was added: |
15 Jun,2005 |
|
Name: Dana Krupnyk
|
| Gender: |
Female |
| Marital status: |
Single |
| Address: |
5509 Florida Avenue |
| City: |
Bethel Park |
| State: |
PA |
| Country: |
266 |
| E-mail: |
Send message
|
| Education |
| Institution: |
University of Pittsburgh Katz Graduage School of Business |
| City / Country: |
Pittsburgh/USA |
| Start date: |
01 Aug,1999 |
| End date: |
01 Aug,2002 |
| Degree: |
Masters in Information Systems |
| Thesis: |
N/A |
|
| Institution: |
Univeristy of Pittsburgh Katz Graduate School of Business |
| City / Country: |
Pittsburgh/USA |
| Start date: |
01 Aug,1995 |
| End date: |
01 Aug,1999 |
| Degree: |
Master Business Administration |
| Major: |
Business Administration |
| Thesis: |
N/A |
|
| Institution: |
Univeristy of Pittsburgh |
| City / Country: |
Pittsburgh/USA |
| Start date: |
01 Aug,1991 |
| End date: |
01 Aug,1995 |
| Degree: |
Bachelor of Science Business Administration |
| Work Experience |
| Company: |
Dynamic City |
| City / Country: |
Lindon/USA |
| Position: |
Process Engineer |
| Start date: |
01 Feb,2005 |
| Present: |
Yes |
Responsibilities:
Wrote methods and procedures for internal functions of municipally funded fibre optic implementation project.
Documented & developed processes for supply chain management, billing, and quality assurance.
Created manual bill and engaged in requirements analysis for semi-automated billing process.
Created training manual in order for future employees to follow work processes.
Conducted contract compliance in relation to internal business functions.
|
|
| Company: |
University of Pittsburgh |
| City / Country: |
Pittsburgh/USA |
| Position: |
Administrator |
| Start date: |
01 May,2004 |
| End date: |
01 Jan,2005 |
Responsibilities:
Provided administrative support to Laboratory for Educational Technology/School of Medicine.
Downloaded course material and assisted instructor’s on Medical School curriculum website.
Provided help-desk support.
Reviewed resumes for open positions in department, categorized candidates, and arranged interviews.
|
|
| Company: |
Caritas |
| City / Country: |
Kyiv/Ukraine |
| Position: |
NGO Consultant |
| Start date: |
01 Aug,2002 |
| End date: |
01 Feb,2004 |
Responsibilities:
Performed SWOT analysis resulting in a clear understanding of the organization’s position in the market.
Conducted development initiatives and wrote grants for funding from TACIS, USAID, and other local organizations.
Engaged in public relations and marketing functions on behalf of the organization.
Edited website information to standardize and communicate Caritas-Spes goals, objectives, & projects to the public.
Acted as liaison between Caritas & international organizations.
Provided feedback and documentation to donors and project partners.
Coordinated project efforts.
Coached staff on Western donor expectations and processes.
Documented & evaluated project effectiveness and developed business models for self-sustainability initiatives.
|
|
| Company: |
AT&T |
| City / Country: |
Pittsburgh/USA |
| Position: |
Customer Relationship Manager/ Accounts Receivable Auditor |
| Start date: |
01 Jan,1985 |
| End date: |
01 Jun,2002 |
Responsibilities:
Managed 8 million dollar customer by supporting maintenance, ordering, and billing functions for voice & data services.
Prepared test cases for software implementations for tax, rate, and discount changes to bill product.
Audited customer accounts in order to determine applicable discounts, promotions, rates, and taxes in compliance with contract and FCC tariffs.
Converted 50,000 medium and large business customer accounts from Bell to AT&T billing systems.
Recovered revenue estimated at 2.5 million dollars in unbilled usage and back-billed to customer.
Acted as liaison with Bell operating companies, OCCs, Independent Carriers and AT&T to develop workload distribution after divestiture.
|
| Languages |
| Language: |
English |
| Spoken level: |
Mother Tongue |
| Written level: |
Fluent |
|
| Language: |
Ukranian |
| Spoken level: |
Intermediate |
| Written level: |
Basic |
| Additional |
Computer skills:
Project Management with Microsoft Project, Microsoft Office Package (Word, Excel, and Power
Point), Lotus Notes, and data mining software
|
| Vacancy |
| Category: |
Accounting, Audit & Finance, Billing, Business Analysis, Consultancy, Customer Service, Customer Support, Middle Level Management, Supervision |
| Timing: |
Full Time |
| Place of work/Country: |
Canada, Croatia, Czech Republic, Poland, Ukraine |
| Minimum Salary: |
60,000$ |
Motivation / Comments / Requests:
I would like to work mostly in Ukraine. I also conducted research at the major telecom provider Utel and know the telecom environment there very well. |
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